International ride-hailing service Yango launched new safety features and initiatives for riders and drivers demonstrating commitment to elevating safety and comfort of its rides and advocating road safety consciousness of e-mobility users in Namibia.
The company has added a new cutting-edge feature where riders are able to see the driver’s photo before the trip begins. This offering comes as an extension to the existing number of safety features including tap buttons for SOS to contact local authorities, emergency situations feature to contact the service’s urgent team, route sharing and a Safety Centre which combines new and existing features.
Yango’s Country Manager CJ Dumeni said “At Yango we will continue focusing on providing advanced safety features and solutions to ensure that the riders enjoy proficient services as well as feel safe while on the ride, we will ensure that the App offers maximum safety for the riders and our partner drivers.’’
He added that Yango has also introduced a rating form for drivers to evaluate the riders as well as launched the Support Incident Team. Currently the App displays the names of riders as well as the riders amount of trips. The Yango PRO app also now has a conflict button for drivers with fast track to the support team.
Apart from these features Yango continues to work on a number of technologies that would bring the safety of rides in Namibia to a whole new level. Among those is an AI-driven route monitoring system that will allow the support team to monitor deviations from the route during rides in the real time. Although a work in progress at the moment, the feature will be tested in a number of markets before the end of 2023. The Yango team believes that by combining the already announced features with the newly developed ones, it will create the safest ride-hailing service in Namibia, bringing the bar of quality to an unprecedented high and provide safety for both drivers and riders.
During trips, riders have a special feature known as the Safety Center. Here, riders have the SOS-button to alert local authorities in case of emergency, the share route button to share route and trip details with contacts in the phone book. The passenger can also make a request to the Yango urgent team through the Emergency situation button. There is also a support incident team available at all times to handle rider complaints.
Yango continues to listen to feedback from both drivers and riders in their commitment to provide a safe and secure service for Namibians. The company is also frequently collaborating with the police and local authorities for investigations and other support measures whenever called upon.
Yango has innovative plans for additional features to further elevate safety standards. With an unwavering commitment to safety, users and drivers can confidently rely on the platform as a secure, affordable and reliable choice for urban transportation.
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